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The North Pole
Getting Started
Introduction (5:03)
Setting the Scene (3:48)
Discussing Config (6:31)
Configuration
Case Record Types, Statuses and Support Processes (4:36)
Queues and Case Assignment Rules (6:17)
Contacts (1:41)
Products (3:10)
Gift Request Process Check (1:38)
Gift Request Flow
Screens (11:13)
Updates, Creates and Assignments (14:48)
Troubleshooting the Flow (0:57)
Testing in Experience Cloud (3:29)
Other Automation
Case Approval Process
Asset Creation Flow
Closing
Expanding the Use Case (5:43)
Challenges
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Expanding the Use Case
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